FAQ

1) How long will it take to receive my order?

All of our products have an average lead time of 4-6 weeks. They are hand-made to order.

2) How will my order be shipped?

Most orders will be shipped via UPS ground. For larger orders, we will recommend using a LTL freight service, as this is typically the most cost effective and safe means of delivery when dealing with larger quantities and sizes of shipments. We will contact you to discuss options in the event your order is large enough.

2) What all is included, in addition to my fixture?

All orders will be shipped out pre-wired, ready to be installed. Canopy covers, chain, candle covers, and sockets will be provided, as needed. The customer is responsible for sourcing their own light bulbs and mounting hardware, as those are install dependent.

3) Who should install my light fixtures?

We always recommend to have a certified electrician handle the installation of your light fixtures. 

4) Do you accept returns?

We are not able to process returns or refunds, due to our fixtures being made to order. We always stride for 100% customer satisfaction, so if you are unhappy with your order for any reason, please reach out so we can work towards a solution. 

5) Do you offer any sort of discounts, or trade pricing?

We will occasionally offer discount codes, and various promotions throughout the year. If you are looking to purchase a large amount of fixtures, please reach out to us directly to discuss pricing.